Feedback from our customers
Andrew, Bowral
Michael Regnis has cared for our koi fish for over 30 years, all our pond problems ceased once it was in Michaels’ competent hands. Another person had installed a large, expensive filter onto our new pond, and despite it being specified as easily coping with its task on our pond, months later, the water remained murky and the fish were ill. Michael diagnosed the problem as soon as he tested the water (inadequate filtration). Instead of trying to sell us another expensive filter, he hid his Gravel Tub Filter model 3 in the recirculating stream that flowed to our pond.
Even though we had more than 3 x the body weight of fish in a pond 2 x as big as a pond he would normally recommend for this filter, within 3 days of him installing it and seeding it with bacteria, our fish were thriving, and the water was crystal clear, and remained like that for the next 10 years, until we re-located to Bowral.
We considered ourselves to be too far outside Michaels’ normal service area to ask him to assist with the move, to Bowral, or installing filtration on our new 10,000 litre pond- at 2 metres deep, the Gravel Tub Filter would have been impossible to clean!!!
Mistake, once again!! Michael to the rescue!! He diagnosed that the filtration was inadequate, and installed a second filter, and because our fish are so loved, was able to disaster -proof them (2 totally independent pump and filter systems, running side by side, plus solar roof cells, powering a battery which powers a strong aeration system for the pond. Space does not allow 2 large filter systems to be installed, and we prefer the security of running 2 independent filter systems (an Oase BioTec 10 and a Laguna Power Clear 14000 pressure filter, because Michael assures us that running just 1 will keep the fish alive for at least 2 weeks, given we have a 10,000 litre pond, and a strong aeration system, providing we stopped feeding the fish as soon as one of the filter systems failed . The pond holds around 60 kgs of large Koi.
We now have Michael calling in each 2 weeks to perform a 1 hour service to safeguard our fish, he tests water, clears pump strainers, back flushes the filters, nets out debris and leaves, changes 20% of the water, via a system he designed and installed that waters our garden with pond water. We AND our fish could not be happier for his help, and are very grateful for the peace of mind, and happy fish and sparkling clear water we now enjoy!!
Andrew,
Bowral